TUESDAY, OCTOBER 19, 2021
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 10:45 AM - 11:00 AM (EDT) | |||
|---|---|---|---|
| Welcome to Customer Response Summit Kickoff | View Session | ||
| 11:00 AM - 11:45 AM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - KEYNOTE | Taking a Digital-First (But Not Digital-Only) Approach to Customer Care | View Session | ||
| 12:00 PM - 12:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - PANEL | Creating Empathy and Eliminating Frustration on the Path from Automation to Live Engagement | View Session | ||
SHOP TALK SESSIONS
WHO CAN ATTEND: Corporate Brand (End-Users) & Requires Pre-Registration
This LIVE session has concluded and is not available on-demand.
This LIVE session has concluded and is not available on-demand.
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 2:00 PM - 2:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - PANEL | Building Your CX Technology Stack | View Session | ||
| 3:00 PM - 3:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - KEYNOTE | Evolving Customer Experiences Through a Pandemic | View Session | ||
WEDNESDAY, OCTOBER 20, 2021
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 10:45 AM - 11:00 AM (EDT) | |||
|---|---|---|---|
| Leading with Impact | View Session | ||
Ours has always been a community that cares deeply – not only for the advancement of our industry but also for each other and the important issues that face our wider world.
| 11:00 AM - 11:45 AM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - KEYNOTE | Why DISH Network Keeps Winning JD Power Awards | View Session | ||
| 12:00 PM - 12:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - PANEL | Personalization as a Differentiator: Using AI to Stand Out in a “Sea of Sameness” | View Session | ||
SHOP TALK SESSIONS
WHO CAN ATTEND: Corporate Brand (End-Users) & Requires Pre-Registration
This LIVE session has concluded and is not available on-demand.
This LIVE session has concluded and is not available on-demand.
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 2:00 PM - 2:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - CASE STUDY | How Comcast is Maximizing Productivity with Intelligent Automation | View Session | ||
THURSDAY, OCTOBER 21, 2021
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 10:45 AM - 11:00 AM (EDT) | |||
|---|---|---|---|
| Opening Remarks & the Online CX Community: Know It All (KIA) | View Session | ||
| 11:00 AM - 11:45 AM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - KEYNOTE | Angi: From Merger to Maximizing Combined CX Operations | View Session | ||
| 12:00 PM - 12:24 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - PANEL | The Rise of the CCO | View Session | ||
SHOP TALK SESSIONS
WHO CAN ATTEND: Corporate Brand (End-Users) & Requires Pre-Registration
This LIVE session has concluded and is not available on-demand.
This LIVE session has concluded and is not available on-demand.
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 2:00 PM - 2:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - PANEL | Getting Ready for What Comes Next: Key Trends Driving Your Data Strategy | View Session | ||
FRIDAY, OCTOBER 22, 2021
GENERAL SESSIONS
WHO CAN ATTEND: Open To All Registrants
| 10:45 AM - 11:00 AM (EDT) | |||
|---|---|---|---|
| Opening Remarks & Customer Response Summit Final Day Insights | View Session | ||
| 11:00 AM - 11:45 AM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - KEYNOTE | The Business Case for Compassion | View Session | ||
| 12:00 PM - 12:45 PM (EDT) | ||||
|---|---|---|---|---|
| GENERAL SESSION - PANEL | Data Protection: Creating Secure and Successful At-Home Workspaces | View Session | ||
SHOP TALK SESSION
WHO CAN ATTEND: Corporate Brand (End-Users) & Requires Pre-Registration
This LIVE session has concluded and is not available on-demand.