Evolving Customer Experiences Through a Pandemic

When the March 2020 pandemic lockdown shocked and challenged most organizations, cybersecurity company Malwarebytes faced the added struggle of an escalation in cybersecurity threats, further worrying customers and creating an avalanche of customer support requests. But with delighting the customer a core tenant of Malwarebytes, reducing ticket volume, removing customer friction, and increasing customer satisfaction were all imperatives.

Join industry veteran, Jamie Hudson, Vice President of Global Support & Services at Malwarebytes, and she shares how Malwarebytes was able to successfully scale their support and services organization to meet increased customer expectations during a very challenging time, permanently evolving and improving the customer experience by focusing on what matters most.