Whether your agents work out of their home or in a centralized office, your team leads have a lot to manage. From work to training schedules, monitoring performance, and even maximizing idle time, contact centers programs produce an overwhelming amount of data. Intelligent Automation uses this data, in real time, to take action based on predetermined rules, freeing up your best and brightest for more strategic and valuable work.

Join Intradiem, along with brand guest Mike Stalker, Manager, Strategic Initiatives at Comcast, as they discuss how Intelligent Automation of agent productivity and performance is being deployed in Comcast’s contact center environment, both in-office and at home. Find out how Intelligent Automation can:

• Make the monitoring of contact center metrics more efficient
• Maximize agent productivity and performance