In 2021, J.D. Power named DISH Network #1 in “Overall Customer Satisfaction” in the “U.S. Residential Television Service Provider Satisfaction Study”— the 4th year in a row. This also marked 6th J.D. Power win for DISH Network when it comes to Customer Service. Why? Simple. It’s DISH Network’s unwavering focus and support for the people providing support for millions of viewers, including many who needed an outside view of the world more than ever due to the shutdowns caused by COVID19.

Join Randy Bassett, General Manager at DISH Network, as he shares how DISH Network has redesigned the team idea, adding new and novel techniques in the way the brand develops its agents, supervisors, and managers. Learn how shared coaching breaks with the traditional “one supervisor to one team” idea, and find out how DISH Network’s internal tools allow a seamless transition as agents experience leadership changes. Find out how your own organization can create constant and consistent improvement, extending development beyond the agent level.