Protecting customer data is always a top priority in the contact center environment. But how can we ensure the same level of security when associates are working at home?
From physical workspace requirements to fraud prevention technology, creating a secure at-home work environment minimizes the risk of data security breaches, while increasing the flexibility for at-home workers.
In this panel, hosted by Leslie Loofbourow from 24-7 Intouch, your CX leader peers will discuss at-home security best practices, including:
- Workspace audits and educating new associate hires on data privacy and protection
- Innovative tools and technologies that can protect your customer data
- Obstacles for maintaining security in the at-home environment and how to overcome them
- Creating positive associate sentiment around security measures to ensure quality employee experience