Geographic Diversification: Emerging Markets for Outsourcing and Finding the Right-Size Outsource Partner

Thursday, June 1, 2023, 1:00 PM - 2:30 PM ET

>> This is a Virtual Meeting Event Via Zoom <<


Execs In The Know invites you to join us for an exclusive and highly interactive virtual Executive Roundtable discussing, Geographic Diversification: Emerging Markets for Outsourcing and Finding the Right-Size Outsource Partner on June 1st, 2023, from 1:00 PM to 2:30 PM ET. 

Every business has specific customer support needs. As outsourcing markets in traditional locations become increasingly saturated, many brands are looking to de-risk and diversify their outsourcing strategies. Geographic diversity is becoming a key focus, with businesses seeking high-performing markets that are less concentrated. Which geolocation(s) do you expect to shift more of your outsourced work to in the future?

Jeff Myers, VP and GM of Listener Care at SiriusXM, outsourcing expert Nick Jiwa, Founder and President at CustomerServ, and Martin Roe, CEO at CCI Global, will be sharing their valuable perspectives on geographic diversity, how to maximize your outsourcing while innovating and improving simultaneously, and addressing the opportunities and concerns surrounding nearshore and offshore BPO providers in an intimate setting.   

During this engaging conversation, we’ll dive into why emerging offshore locations such as North Africa, East Africa, South Africa, the Middle East, and various markets in Asia and Latin America are gaining attention, and which of the more traditional markets are still emerging or maturing.  

Benefits of Attending: 

  • Learn about the shifting trends in outsourcing- why is geographic diversification a hot topic?
  • What are brands looking for in their outsourcing relationships and why is de-risking important?
  • Examine outsourcing markets globally – well established and traditional, nearshore and offshore. What are the benefits and risks associated with emerging BPO markets?
  • Discover the major differences and talking points on choosing between emerging/smaller/mid-sized BPOs versus larger, well-known BPOs

In this small, intimate gathering, hear directly from our subject matter experts, brainstorm and collaborate with your peers, learn from and share with other leaders facing similar challenges, and ask questions.  

When you register, you’ll have the opportunity to share which topics are top of mind for you, which will help shape the conversation.    

Moderators & Hosts

Jeff Myers
Jeff Myers
VP and GM Listener Care

Martin Roe
Martin Roe
CCI Global
Group Chief Executive Officer

Nick Jiwa
Nick Jiwa
President and Founder

Chad McDaniel
Chad McDaniel
Execs In The Know
Co-Founder & President

Special Corporate Guest:

Expert Guest:

In Partnership With:

Hosted by:

As our guest, you’ll receive a special event package and an overview of your fellow attendees so you can make meaningful connections!