May 11, 2022 @ 11:00 AM - 11:45 AM ET
As a CX leader, you understand the importance of security in your contact center. But is your current authentication experience a burden for customers, agents, and your bottom line?
Join our expert partner, Nuance, for a special interview with author Matt Smallman about his new book, "Unlock Your Call Centre". This book was written especially for CX leaders and call center decision-makers — providing a deeper understanding as to why security matters, as well as the pros and cons of current methods and how to implement efficient, modern solutions.
Matt and Brett Beranek, VP & General Manager, Security & Biometrics at Nuance, will discuss:
Execs In The Know Terms Of Participation *