May 11, 2022 @ 11:00 AM - 11:45 AM ET

As a CX leader, you understand the importance of security in your contact center. But is your current authentication experience a burden for customers, agents, and your bottom line?  

Join our expert partner, Nuance, for a special interview with author Matt Smallman about his new book, "Unlock Your Call Centre". This book was written especially for CX leaders and call center decision-makers — providing a deeper understanding as to why security matters, as well as the pros and cons of current methods and how to implement efficient, modern solutions.  

Matt and Brett Beranek, VP & General Manager, Security & Biometrics at Nuance, will discuss:  

  • Why security so strongly resonates with all contact center leaders
  • The principles of modern security and why it’s the right answer for most interactions
  • Practical steps for effecting change and optimizing security performance


Janette Mochnacz
Janette Mochnacz
Execs in the Know
Manager, Marketing Automation

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