This is the year when artificial intelligence (AI) catapulted into the public eye more than ever before, and with it, a whole host of new terminology and jargon. There are no silver bullets or easy fixes, and it can be difficult to discern AI marketing promises from what is real and actionable.
Join Execs In The Know for an exclusive and highly interactive Virtual Executive Roundtable on “GAI, LLMs, and GPT: Go from Confusion to CX Excellence in 2023 and Beyond” on September 14, 2023 (1:00 – 2:30 PM ET).
During this session, we’ll cut through the noise and explore how these new technologies can improve customer experience today. Senior executives from Interactions, our thought leadership partner, will use their 20 years of industry experience to engage you and your peers to unpack the true value behind the latest technological advancements we’ve seen unfold in the world of CX in 2023.
This session will help CX leaders:
- To discern the differences between all the terms and concepts you’re hearing right now. What roles and benefits do they bring?
- Conduct an upfront assessment of the potential benefits and costs of new AI investments in CX and contact centers
- Learn why human-in-the-loop is more important than ever for CX success in 2023 and beyond
In this small, intimate gathering, hear directly from our subject matter experts, brainstorm and collaborate with your peers, learn from and share with other leaders facing similar challenges, and ask questions. When you register, you’ll have the opportunity to share which topics are top of mind for you, which will help shape the conversation.