In a world where CX innovation moves at lightning speed, keeping pace can feel like an endless sprint. Between managing customer expectations, improving agent retention, and hitting ambitious revenue targets, it’s easy to feel like you’re constantly putting out fires rather than strategizing for the future. How do you stay on top of the latest solutions without sacrificing focus on what really matters—your people, your customers, and your bottom line?
This session will explore the advantages of tapping into the genius of expert advisors who can streamline the evaluation, selection, and management of CX solutions. By streamlining these processes, you’ll not only gain the tools you need to stay ahead but also strengthen alignment across your teams, making faster decisions that drive results.
Join Chad McDaniel, President, Execs In The Know; corporate CX leader, David Lande, Vice President Intake Management & Customer Success Team, Caliber Collision; and our expert partners from LAM Technology, Jeff Lovejoy, Chief Relationship Office; and Diane Gray, Director, Digital Experience and Engagement, for a Virtual CX Executive Roundtable discussion on “Expert Navigation: Streamline Technology Selection & Drive CX Results” on October 24, 2024 (1:00 PM - 2:30 PM ET).
Discussion Highlights & Key Takeaways:
- Learn how to cut through the noise and quickly find the right CX technologies.
- Discover strategies to minimize risk and control costs in supplier selection.
- Understand how to drive better stakeholder alignment across your organization.
- Explore methods to enhance customer retention and satisfaction through optimized CX solutions.
- Gain actionable steps to future-proof your CX strategy by working with trusted partners.
In this small, intimate gathering, you’ll hear directly from our subject matter experts, brainstorm, and collaborate with your peers.
When you register, you’ll have the opportunity to specify which topics are top of mind for you, which will help shape the conversation.