One of the most powerful ways organizations are implementing artificial intelligence (AI) is by making their contact center agents more agile and effective, especially when dealing with a high volume of customer requests. 

In today's rapidly evolving digital landscape, where the pervasive use of AI profoundly influences quality, organizations must harness advanced AI to significantly enhance the agent experience. 

Join Execs In The Know alongside valued partner, Datamark for an exclusive and highly interactive Virtual Executive Roundtable discussing “ROI of AI: The Effective Use of AI-Powered Agent-Facing Technologies” on November 9, 2023 (1:00 PM – 2:30 PM ET). 

During this Virtual Executive Roundtable, we will explore creative ways in which AI is being used to support the contact center agent, improving their experience – not only for improved retention but also to streamline the process and reduce average handle time (AHT) for cost savings and an enhanced customer experience. We'll discuss innovative applications for AI in support of the agent, share practical tips, and provide meaningful proof points to ensure your agents have the best tools and the highest level of support in the constant quest to provide the best experience with every customer interaction. 

Benefits of attending: 

• Learn how to maximize agent retention by providing them with cutting-edge tools to support their daily work activities. 
• Get creative with next-generation AI that educates the agent and, ultimately, your customers. 
• Explore techniques for empowering the agent/end user in a way that builds confidence and dramatically reduces errors in the customer journey. 
• Discover cutting-edge approaches and emerging technologies. 
• Examine how an agent-first mindset can significantly impact customer trust and loyalty, all while improving retention. 

When you register, you’ll have the opportunity to share which topics are top of mind for you, which will help shape the conversation. You’ll hear directly from industry experts, brainstorm and collaborate with your peers, learn from and share with other leaders facing similar challenges, and ask top-of-mind questions. This small, intimate gathering will provide a productive and collaborative.