Having a visual, real-time line of sight into the productivity and efficiency of your CX operations is paramount. Using generative AI, these insights can proactively reveal opportunities for improvement and even help enact initiatives for positive change. 

Along with performance-improving insights, AI-powered workflow automation gives program leaders and support staff the confidence they need to make smarter, more strategic-driven decisions. All for the sake of providing a modernized and personalized customer service experience with speed and effectiveness that can scale. 

Join us for a special fireside chat brought to you Execs In The Know and our special guest, Nelson Haung, Senior Director of Product Marketing at Freshworks, a software company that makes it fast and easy for businesses to delight their customers and employees. 

During this conversation, we will be discussing: 

• The role of AI-generated insights in reshaping CX operational efficiency. 
• Leveraging AI for better CX, including reduced handling times, contextual assistance, and greater personalization at scale. 
• Using AI insights to take a proactive approach to issue identification and remediation.