Personalization as a Differentiator: Using AI to Stand Out in a “Sea of Sameness”

Personalization has long been embraced by consumers. It can add tremendous value to the customer journey, boost revenues, and drive greater customer loyalty. But what does personalization look like as more automation and self-help is added to the experience, and how can it become a differentiator? Join moderator Nuance and a panel of leading brands in exploration of using AI to create experiences that anticipate need, introduce new opportunities, and does it all in a way that is non-intrusive, relevant, and effortless at every stage of the journey. During this session you’ll learn best practices from industry experts, see examples from top brands, and discover strategies to improve both the customer experience and business outcomes with an AI-first approach.