Take part in a Virtual Executive Roundtable that tackles the critical balance between innovation and security in an artificial intelligence (AI)-driven customer experience (CX). Ad generative AI reshapes CX, discover how leaders can harness its transformative power while safeguarding customer data, protecting brand reputation, and ensuring privacy.
Join us and Keith Hall, Vice President of AI, and Khash Kiani, Head of Security, Trust, and IT at ASAPP for a Virtual CX Executive Roundtable discussion on "Generative AI in CX: Balancing Innovation, Security, and Privacy" on August 27th (1:00 PM - 2:30 PM ET).
Discussion topics we'll explore:
- The Strategic Advantage of Generative AI: How generative AI is changing CX and offering new opportunities for business growth and efficiency
- Security and Privacy in the AI Era: Best practices for safeguarding customer data, ensuring AI system safety, and addressing privacy concerns
- Real-life Examples: Examining cases where current chatbot implementations have fallen short, and how advanced AI solutions could have prevented these pitfalls
- Future-proofing CX: Anticipating upcoming trends and preparing your organization for the evolving role of AI in customer experience
In this small, intimate gathering, you’ll hear directly from our subject matter experts, brainstorm and collaborate with your peers, learn from and share with other leaders facing similar challenges, and ask questions. This discussion promises to provide a deeper understanding of responsible AI implementation, and actionable strategies to navigate the challenges and opportunities of generative AI in CX.
When you register, you’ll have the opportunity to specify which topics are top of mind for you, which will help shape the conversation.