The CX landscape has undergone a dramatic shift. Recent research from Gartner suggests that we've moved beyond the days of solely focusing on efficiency and productivity metrics. Today, we've entered the Loyalty Era, where building strong, lasting customer relationships and proactive issue resolution are key drivers of business success and growth.
New technologies, especially AI, have the potential to address this critical shift. While AI can streamline processes and boost efficiency, its true power lies in its ability to elevate the human experience by empowering agents to focus on building deeper customer relationships.
Join us and our partners from Centrical, Madelein Freind, Senior Customer Success Leader, Centrical, and Linat Mart, VP of Product, for a Virtual CX Executive Roundtable discussion on Navigating the CX Loyalty Era: Balancing Efficiency and Building Customer Advocacy on June 27th (1:00PM - 2:30PM ET).
Attendees will explore topics including:
- The Rise of the Loyalty Era: Explore the changing CX landscape and how it impacts your organization's CX strategy.
- Striking the Right Balance: Discuss the challenges and opportunities of achieving both operational efficiency and exceptional customer loyalty.
- Assessing Loyalty Era Readiness: Learn how to evaluate your organization's current CX foundation for success in the Loyalty Era and benchmark your readiness against peers.
- The Power of Agent-First AI: Discover how AI can be a powerful tool to empower agents and enhance customer interactions in the Loyalty Era.
In this small, intimate gathering, you’ll hear directly from our subject matter experts, brainstorm and collaborate with your peers, learn from and share with other leaders facing similar challenges, and ask questions.
When you register, you’ll have the opportunity to specify which topics are top of mind for you, which will help shape the conversation.