Ready to lead the charge in next-generation customer experiences? This session will explore how integrating generative agents into your CX strategy can transform your approach to voice self-service, paving the way for deeper customer connections and innovative service solutions. 

Join Execs In The Know along with Andy Middleton, a Senior Technical Architect from PTP, and Chance Whittley, PTP’s Principal AI Consultant, for an exclusive and highly interactive Virtual Executive Roundtable on “Next-generation Self-Service to Enhance CX” on April 25, 2024 (1:00 to 2:30 PM ET). 

We’ll be discussing these innovations and how they can enhance your CX. They will share strategies for integrating next-generation technologies into your self-service roadmap and how they can help deepen customer relationships and unlock new business value. An important part of the discussion will focus on the nuances of generative agents (vs. other types of AI) and incremental development as the preferred approach for deployment.  

This session will help CX leaders understand: 

• Low-risk, high-reward opportunities for next generation self-services using generative agents. 
• Important details of how the next-gen IVR is flexible, portable, and scalable to maximize an organization’s investment in their existing tech stack. 
• The role of next-gen voice self-service and AI in building tomorrow’s CX. 

In this small, intimate gathering, you will hear directly from our subject matter experts based on their innovation and experience, understand successes and challenges from other leaders, and walk away with a solid understanding of specific applications of generative AI.  

When you register, you’ll have the opportunity to share which topics are top of mind for you, which will help shape the conversation.