Taking Promise to Performance:

Transform Your CX from "Good" to "Great" with IVA 

Tuesday, March 28, 2023, 1:00 PM - 2:30 PM ET

>> This is a Virtual Meeting Event Via Zoom <<


Execs In The Know invites you to join us for an exclusive and highly interactive Virtual Executive Roundtable discussing "Taking Promise to Performance: Transform Your CX from ‘Good’ to ‘Great’ with IVA” on March 28, 2023, from 1:00 PM – 2:30 PM ET. 

When everyone is saying the only options are "do-it-yourself" or "do nothing," we will dive into how implementing an Intelligent Virtual Assistant (IVA) can transform the customer experience (CX) from a promise of excellent service to the performance that exceeds your customers' expectations. 

Senior executives from Interactions, our thought leadership partner, will share how IVA can become your brand's omnichannel front door for customer support—guaranteeing 97% accuracy from day one and cost neutrality in months—and how using Task Orchestration can maximize agent productivity and reduce headcount by up to 20%. 

Let’s discuss how: 

  • IVA can deliver on your brand promise of offering the most human-like CX automation experience (often mistaken for a real person).
  • Advances in Generative AI, why it may soon be sweeping the industry, and how those who embrace the interplay between automation and care agents win. 
  • Developing the right IVA strategy will become the most important CX decision you will make in the next 10 years as customer expectations grow exponentially. 

There will also be plenty of time for Q&A, so have your questions ready!  

Moderators & Hosts

Cathal McCarthy
Cathal McCarthy

Phil Gray
Phil Gray
Chief Product Officer

Chad McDaniel
Chad McDaniel
Co-Founder & President
Execs In The Know

In Partnership With:

Hosted by:

As our guest, you’ll receive a special event package and an overview of your fellow attendees so you can make meaningful connections!