What are the best practices and strategies for achieving human-centered customer experiences amidst a growing wave of interaction requirements and channel complexity, the need for next-gen AI, rising costs, and record-high consumer expectations? 

Join us on March 16, 2023 (1:00 PM to 2:30 PM ET) for this Virtual Executive Roundtable where we will discuss “How To Deliver Human-Centered CX to Overcome Rising Complexity, Reduce Frustration, and Encourage Loyalty.” 

Senior executives from ibex, our thought leadership partner, will be revealing actionable insights for crafting efficient, innovative, and loyalty-maximizing CX programs that empower brands to outpace the economic, technological, and consumer challenges of our time.  

Let's discuss:  

• Managing rising CX complexity across channels while delivering more seamless and human-centered customer experiences.
• Overcoming the growing challenges to contact center cost and performance, and how CX leaders can optimize for both. 
• Navigating the implications of next-gen AI and automation on human-centered customer experience delivery. 
• Identifying technologies that can boost agent efficiency and performance, resulting in higher customer satisfaction and loyalty.