BEGIN:VCALENDAR VERSION:2.0 PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.41.90// CALSCALE:GREGORIAN UID:64313733-6235-4634-a235-366665313163 BEGIN:VEVENT UID:05fdea282e511f91534c511d05d37139ea65420f@swoogo.com DTSTAMP:20260525T095500Z DESCRIPTION:In today’s world\, every customer interaction counts — and your outsourcing strategy should do more than support operations\; it should e levate the entire customer experience (CX). Success means balancing cost\, quality\, and loyalty at every step.\n\nJoin senior CX leaders at this ex clusive\, in-person Outsourcing Briefing\, designed for those ready to ret hink partnerships\, performance\, and the connection between contracting\, culture\, and communications.\n\nYou’ll hear real-world use cases\, chall enge outdated assumptions\, and leave with actionable frameworks for evalu ating partners\, managing costs\, and driving quality — all while staying true to what matters most: your brand\, your frontline\, and your customer s.\n\nWe’ll dive into the decisions and dynamics reshaping CX today\, incl uding:\n\n * Beyond Cost-Cutting: Design outsourcing strategies that drive efficiency and elevate the customer experience.\n * Choosing the Right Pa rtner: What top CX leaders prioritize to protect quality\, loyalty\, and b rand alignment.\n * Global vs. Nearshore vs. Onshore: Rethinking location strategies in a fast-moving\, AI-enabled environment.\n * Managing Perform ance: Building flexible contracts\, transparent KPIs\, and accountability that supports long-term value.\n * The People Side of BPO: Training\, rete ntion\, and designing human-centered agent experiences that scale.\n * AI + Automation: How outsourcing partners are evolving their capabilities to stay in sync with your strategy.\n * Communications at the Core: Why align ment\, transparency\, and shared goals make or break success.\n\nExpect ca ndid\, peer-led conversations with CX leaders who understand the stakes an d are here to exchange lessons that go beyond the basics.\n\n  DTSTART:20250807T133000Z DTEND:20250807T213000Z LAST-MODIFIED:20260525T095500Z LOCATION:American Airlines Headquarters\, 1 Skyview Dr\, Fort Worth TX 7615 5 SEQUENCE:0 STATUS:CONFIRMED SUMMARY:An Execs In The Know Live CX Briefing Event: 'The Future of Call Ce nter Partnerships: Evolving Outsourcing Models That Drive Impact' TRANSP:OPAQUE X-ALT-DESC;FMTTYPE=text/html:

In today’s world\, every custom er interaction counts — and your outsourcing strategy should do more than support operations\; it should elevate the entire customer experience (CX) . Success means balancing cost\, quality\, and loyalty at every step.

\n\n

Join senior CX leaders at this excl usive\, in-person Outsourcing Briefing\, designed for those ready to rethi nk partnerships\, performance\, and the connection between contracting\, c ulture\, and communications.

\n\n

Yo u’ll hear real-world use cases\, challenge outdated assumptions\, and leav e with actionable frameworks for evaluating partners\, managing costs\, an d driving quality — all while staying true to what matters most: your bran d\, your frontline\, and your customers.

\n\n

We’ll dive into the decisions and dynamics reshaping CX today\, including:

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Expect candid\, peer-led conversations with CX leaders who understand the stakes and are here to exchange lessons that go beyond the basics.

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BEGIN:VALARM UID:61323330-3962-4038-b663-303463303235 ACTION:DISPLAY DESCRIPTION:In today’s world\, every customer interaction counts — and your outsourcing strategy should do more than support operations\; it should e levate the entire customer experience (CX). Success means balancing cost\, quality\, and loyalty at every step.\n\nJoin senior CX leaders at this ex clusive\, in-person Outsourcing Briefing\, designed for those ready to ret hink partnerships\, performance\, and the connection between contracting\, culture\, and communications.\n\nYou’ll hear real-world use cases\, chall enge outdated assumptions\, and leave with actionable frameworks for evalu ating partners\, managing costs\, and driving quality — all while staying true to what matters most: your brand\, your frontline\, and your customer s.\n\nWe’ll dive into the decisions and dynamics reshaping CX today\, incl uding:\n\n * Beyond Cost-Cutting: Design outsourcing strategies that drive efficiency and elevate the customer experience.\n * Choosing the Right Pa rtner: What top CX leaders prioritize to protect quality\, loyalty\, and b rand alignment.\n * Global vs. Nearshore vs. Onshore: Rethinking location strategies in a fast-moving\, AI-enabled environment.\n * Managing Perform ance: Building flexible contracts\, transparent KPIs\, and accountability that supports long-term value.\n * The People Side of BPO: Training\, rete ntion\, and designing human-centered agent experiences that scale.\n * AI + Automation: How outsourcing partners are evolving their capabilities to stay in sync with your strategy.\n * Communications at the Core: Why align ment\, transparency\, and shared goals make or break success.\n\nExpect ca ndid\, peer-led conversations with CX leaders who understand the stakes an d are here to exchange lessons that go beyond the basics.\n\n  TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR