Execs in the Know invites you to join us for an interactive customer experience (CX) Executive Roundtable, “Future-Proofing Your CX with AI and Automation Investments,” taking place on Thursday, August 25th.  During our time together, we will be discussing how we can better meet evolving consumer expectations by designing for tomorrow using smart technology. Engage with your peers and discuss ways to create efficiency gains and transform the contact center from a cost center to an experience hub — a place to earn customer loyalty and empower agents.  

Join Nuance’s Jaime Wilson, Vice President, Digital, and Selena Castellanos, Senior Principal, Vertical Solutions, as they lead the discussion on our current series, “Age of the Customer,” a time when consumers have immense technology at their fingertips, and more options than ever before. Learn how brands are using artificial intelligence (AI) and automation to create simple, personalized, and effective experiences that prioritize convenience and speed — and share where you are in your digital transformation journey.

Please join us, along with a group of your peers, to discuss how today’s technology will shape tomorrow’s experiences:   

• Aligning investment strategies to address evolving consumer expectations 
• Using automation to create personalized experiences and achieve higher rates of conversion 
• Creating better communications and improved retention and acquisition using automation 

We hope you can make time for this opportunity to interact with your corporate CX leadership peers and hear from our subject matter experts from Nuance Communications.