Customer experiences that reflect exactly who a person is, their preferences, and what they need at that exact moment are already possible and will soon be expected. Just as no two humans are exactly alike, no two interactions with a customer are the same. Issues change, moods shift, and artificial intelligence (AI) can help organizations quickly assess what someone needs and how they’re feeling before prescribing the right mix of automation and human assistance to help them.
Whether automating actions and recommendations, running an entire support interaction, or empowering a human agent, AI helps teams recognize points of friction and deliver richer engagement.
Join Chad McDaniel, Co-Founder & President, Execs In The Know, Lisa Kant, Senior Vice President of Solutions and Product Marketing, Zendesk, and a group of your CX peer leaders for a Virtual CX Executive Roundtable discussion on Human Customer Service: How to Leverage AI to Enhance Customer Relationships on August 15th (1:00 PM - 2:30 PM ET).
Key points of discussion will include:
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Personalized and Proactive Service: Utilizing AI to deliver personalized customer experiences and using tools like Zendesk AI to help agents navigate complex customer conversations to resolve issues effectively.
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Empowering Human Agents: Exploring how AI can empower human agents by providing proactive guidance, enabling them to handle bespoke customer interactions confidently and efficiently.
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Effortless Customer Experience: Discussing the role of AI in minimizing customer effort, a key driver of satisfaction, and how AI will transform the way service is soon delivered.
In this small, intimate gathering, you’ll hear directly from our subject matter experts, brainstorm and collaborate with your peers, learn from and share with other leaders facing similar challenges, and ask questions. This discussion promises to provide valuable insights into how AI can be leveraged to strengthen customer relationships, deliver richer engagement, and transform customer service delivery.
When you register, you’ll have the opportunity to specify which topics are top of mind for you, which will help shape the conversation.