Most organizations have experimented with AI. Far fewer have operationalized it successfully at scale.

This session focuses on the practical realities of implementation, including where AI is delivering measurable CX value today, where organizations are struggling, and what leaders need to evaluate next.

Join senior CX leaders for a fast-paced executive session focused on real-world AI applications that are delivering measurable impact inside customer experience organizations today.

Through rapid-fire use cases, candid discussion, and live audience Q&A, attendees will gain practical insight into what’s working, what’s not, and what it takes to successfully scale AI within CX operations.

📌 What You’ll Walk Away With

Real AI use cases with measurable business outcomes

Lessons learned from implementation successes and challenges

Insight into what separates scalable deployments from stalled pilots

Practical ideas you can apply inside your own organization

Live access to ask questions and engage directly with experts and peers

👥 Who Should Attend

Senior corporate executives responsible for customer care strategy and operations

Executives currently implementing AI within customer experience operations

Contact center, customer support, and digital experience decision-makers​​​​​​​

Leaders seeking practical insight, peer discussion, and real-world implementation lessons around AI in CX