Invitation

Due to circumstances outside of our control, we are unfortunately canceling the Denver Private Luncheon on July 27th. On behalf of all of us at Execs In The Know, we send our sincere apologies.

We wanted to make sure you received this as soon as possible out of consideration and respect for your schedule and will reach back out regarding a reschedule or future event on this very important topic.

If you would be so kind as to reply to this email to confirm, we'd like to make sure you received this cancellation.

Thank you for being amazing CX leaders and we look forward to connecting with you in the very near future.

Description

Execs In The Know invites you to join us for a live and in-person interactive CX Luncheon and Roundtable titled “Agility on a Global Scale: The Art of Managing Post-Pandemic Offshore CX Operations,” taking place on July 27, 2022 11:30 AM - 1:00 PM MDT at Elway's Downtown in Denver, CO. During our time together, we will discuss how the unprecedented events of the past two years have transformed the global customer experience (CX) outsourcing landscape, creating new challenges that are impacting the industry's future.

During this exclusive roundtable discussion, you’ll be joined by Chad McDaniel, President at Execs In The Know, Eric Petersen, Vice President Global Business Development at Inspiro and Randy Bassett, General Manager, CX Operations Planning & Shared Services at DISH, to discuss the evolving nuances of offshore operations management. Together we will discuss and tackle issues like compliance, people management, performance, and business continuity planning, providing attendees with valuable takeaways on data protection, recruitment, technology, and agile resilience.

Specific topics to be discussed include:

Managing the escalating cost of domestic operations by analyzing viable alternatives
Overcoming recruitment difficulties across global markets
Developing a solid, agile framework for CX delivery in today’s new normal
Managing to new and evolving customer expectations

Agility on a Global Scale: The Art of Managing Post-Pandemic Offshore CX Operations

Speakers and Host

Agility on a Global Scale:

The Art of Managing Post-Pandemic Offshore CX Operations