Kate Showalter is the head of Customer Care and Customer Insight for all Crate & Barrel Holdings, Inc. (CBH) brands including Crate & Barrel, CB2, Crate & Kids and Hudson Grace. Kate brings 35 years of retail experience—30 with Crate & Barrel—spanning stores, global franchise development, customer service and project management. The organization is revered for its customer focus and service, and Kate’s teams engage with over 5m customers each year providing seamless support across voice, email, chat and SMS platforms.

As former head of the CBH Program Management Office (PMO), Kate implements a wide variety of customer experience initiatives for the brands through her oversight, governance and execution of all large-scale projects for the enterprise organization. Prior to starting in her role as leader of the PMO in 2016, Kate launched the International Operations Team responsible for the operational direction and opening of over 20 international stores in 3 years. With a background in Retail Store Leadership, Kate has a passion for creating consistently positive customer experiences. She believes that brands are measured with each interaction and strives to build and foster positive lifetime customer relationships.

Kate holds a BA in English Literature from the University of Maryland. In her spare time, she enjoys curling up with a good book or sharing game nights with her teenage daughters.